Help Centre
113bd Frequently Asked Questions
From opening an account to bKash payments, bonuses, slots, and safe gaming — you will find answers to all your questions right here.
This page brings together the most frequently asked questions from 113bd users. Whether you are a new member or an experienced player, you will find detailed information here on account registration, deposits and withdrawals via bKash and Nagad, welcome bonus terms, cricket betting, and responsible gaming. If you cannot find the answer to your question, our 24/7 Bengali live chat support is always here for you.
Section 01
Account and Registration
To open an account at 113bd you need an active mobile number, a valid email address, and your full name and date of birth. Registration is completely free and takes just a few minutes. Please note that only people aged 21 or older can open an account.
No. Under 113bd's rules, each person is allowed only one account. Attempting to open multiple accounts using the same device, mobile number, or payment method may result in those accounts being suspended and bonuses being cancelled.
Click the "Forgot Password" option on the login page and enter your registered mobile number or email address. You will receive a verification code. Enter the code and set a new password. If you have trouble, contact 113bd's 24/7 live chat support.
Identity verification may be required before making a withdrawal. Submitting a clear photo of your National ID (NID) or passport completes the KYC process. This keeps your account secure and helps speed up withdrawals.
Yes. 113bd offers a self-exclusion feature. By requesting through live chat or email, you can pause your account for a set period or permanently. We always respect this option as part of responsible gaming.
Section 02
Deposits and Withdrawals
Deposits from bKash are usually instant. Your 113bd account balance is updated within a few minutes of a successful payment. If there is a delay due to network issues, contact 24/7 support with your transaction reference number.
The minimum deposit at 113bd is ৳300 (the same for all methods). The minimum withdrawal is ৳500. This limit applies whether you use bKash, Nagad, Rocket, or bank transfer.
Approved withdrawals are usually completed within 15 minutes to 2 hours. The process is faster when KYC verification is complete and bonus wagering requirements have been met. Bank transfers may take a little longer.
Yes. Nagad is one of 113bd's approved payment methods. Every transaction is protected by SSL encryption. When depositing, use the correct payment number — the platform provides a specific number for each transaction.
113bd itself does not charge any transaction fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply a small service charge according to its own terms. Bank transfers may also be subject to the bank's own charges.
Log in to your account and go to the Withdrawal section. Select Rocket or bank transfer. Enter your account number and the amount, then submit the request. If KYC verification is complete, the funds will arrive within 15 minutes to 2 hours.
Section 03
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section at 113bd. Both pre-match markets before the game starts and live betting during play are available. Various markets are offered including match winner, total runs, and top batsman.
RTP stands for Return to Player — it is the theoretical percentage of total wagers that a game returns to players over the long term. It is not a guarantee, because each spin is completely independent and random. In general, a higher RTP means a comparatively better return over the long term.
Yes. 113bd is fully mobile-friendly. You can access the site directly from the browser on any Android or iOS smartphone and play all games. No separate app download is needed. Slots, live casino, and cricket betting all work well on mobile.
113bd's live casino offers live dealer games from Evolution Gaming and Ezugi — including live baccarat, roulette, Sic Bo, Dragon Tiger, and Andar Bahar. You can experience playing with a real dealer in real time from home.
Yes. 113bd's slot and casino games come from reputable providers such as PG Soft, Pragmatic Play, JILI, and Spribe, who use random number generators (RNG) tested by independent auditors. The result of every spin or round is entirely random and not predetermined.
Section 04
Bonuses and Promotions
113bd offers a 100% welcome bonus on your first deposit up to ৳10,000. This means if you deposit ৳5,000 you will receive an additional ৳5,000 in bonus funds. The bonus is added to your account automatically — no separate code is needed (unless a specific offer states otherwise).
A wagering requirement means that to withdraw from a bonus, you must place bets totalling a specified multiple of that bonus amount. 113bd's welcome bonus wagering requirement is 15 times (15x). Example: if you receive a ৳1,000 bonus, you can withdraw after placing ৳15,000 in bets.
113bd has three VIP tiers. Bronze members receive up to 0.4% cashback per week. Reaching the Silver tier gives up to 0.8% cashback per week. Gold members receive the highest benefits: up to 1.2% cashback per week and priority support.
Bonus eligibility depends on the terms and conditions of the specific bonus. Slot games generally contribute 100% toward wagering. The contribution rate may differ for live casino and sports betting. Please read the Terms and Conditions section of each offer carefully.
Yes. Beyond the welcome bonus, 113bd regularly offers reload bonuses, cashback offers, and special tournament prizes for members. Special promotions for cricket betting are available during the IPL and BPL seasons. Check the promotions page regularly to stay updated on offers.
Section 05
Safety and Responsible Gaming
Yes. 113bd uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your personal and financial information is never sold or shared with any third party. For more details, please read our privacy policy.
Absolutely. 113bd is strictly for people aged 21 or older only. Date of birth is verified at registration, and if there is any doubt, a further check via NID or passport may be requested.
If you feel that controlling your play is becoming difficult, contact 113bd's live chat or email us at [email protected]. We can close your account for 1, 3, or 6 months, or permanently. Self-exclusion is not a sign of weakness — it is a courageous step.
Yes. 113bd allows you to set daily, weekly, or monthly deposit limits. This helps you play within your budget. To set or change a limit, use account settings or contact live chat support.
If you are playing beyond your budget, chasing losses, or losing focus on family and work — it is time to be careful. 113bd is committed to responsible gaming. Visit our responsible gaming page for help.
113bd's support team is available 24 hours a day, 7 days a week via live chat in Bengali. You can also reach us by email at [email protected] — responses are usually provided quickly.
Still have questions?
If the answers above did not resolve your question, our support team is always here for you — in Bengali, 24/7.
Live Chat — 24/7 Bengali Support